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Shipping policy

 

 

BREXIT UPDATE FOR EU CUSTOMERS

Due to BREXIT your order will now be considered an IMPORT into the EU from the UK and you will be required to pay tax when IMPORTING your order into the EU.

Depending on the contents and value IMPORT DUTIES may also be chargeable. Couriers will be responsible for collecting DUTY (if applicable) and VAT at your local rate, you may be charged a FEE for this service.

All DUTY (if applicable) & VAT must be paid to the Courier BEFORE your item will be delivered to you.*

Please consider these additional charges carefully before placing an order on our store.

  

COVID-19 UPDATE

Our fulfilment times are back to normal, however, due to the global pandemic, delivery times might still be affected. Please refer to your tracking for up-to-date information and expected delivery dates, or for any concerns regarding your delivery, contact us via contact form.

Please be assured our customer service department will keep you updated at all times on the progress of your order. You will receive an email notification once your order has been dispatched. The shipment confirmation email will provide you with the relevant tracking information where this service has been selected.


 

DELIVERY CHARGES AND TIMES: 

United Kingdom

  • FREE shipping across the United Kingdom (up to 3 working days) 

 

Europe

  • Standard Shipping (5-7 working days) - tracking provided – £6.00
  • FREE Shipping for orders over £50 (5-7 working days) – fully tracked service - FREE 

* Please refer to the notice on top regarding the new BREXIT rules. Payment of import VAT (and duty when applicable) to the courier is required before the order can be delivered.

  

Australia and New Zealand

  • Standard Shipping (7-14 working days) - tracking provided – £6.00
  • FREE Shipping for orders over £50 (7-14 working days) – fully tracked service - FREE 

 

USA

  • Standard Shipping (7-14 working days) - tracking provided – £6.00
  • FREE Shipping for orders over £40(7-14 working days) – fully tracked service - FREE

 

The Rest of the World

  • Standard Shipping (7-14 working days) - tracking provided – £6.00
  • FREE Shipping for orders over £50 (7-14 working days) – fully tracked service - FREE

 

 

If you are ordering Extra Velour Pads or Additional Compatibility Stickers then we cannot ship the product with tracking details. These are the size of a small envelope so they fit through your mail box. We do however ship these with First Class postage so that you still get the goods quickly.

 

 

Please note that all delivery and purchases are EXCLUDING Import Duties and Taxes. Depending on your destination, you may still be liable to pay Duties and Taxes on delivery.